A Flexible, Data-led Approach
At Paul Castle Associates, we specialise in delivering high-quality Public Transport Surveys that provide the actionable insights you need to drive smarter, more sustainable transport decisions. With over 40 years of experience in traffic data and a team with a wealth of experience, you can rely on the data we provide.
Whether you’re a local authority, transport operator, planning consultant or developer, our tailored public transport surveys uncover the real habits and volumes of public transport users across bus, rail, tram, and more. With a flexible, data-led approach, we help you uncover the trends that matter— at the stations, on board and on the ground (or under it).
Looking for ways to monitor and measure public transport usage? Let us show you how.
Benefits of Public Transport Surveys
Investing in a professional public transport survey ensures you have access to reliable and high-quality data for planning and improving a network or transport channel. Data from our public transport surveys have been used to help with:
Make informed, user-centred decisions: Our surveys are designed to capture real passenger behaviour—not assumptions—so you can plan services that actually meet needs.
Boost customer satisfaction: By understanding what passengers really want, you can make targeted improvements that increase loyalty and ridership.
Demonstrate value to stakeholders: From councillors to funding bodies, our data helps you build a compelling case for investment and innovation.
Seamless project delivery: Our experienced survey teams, real-time monitoring tools, and robust QA process mean you’ll get accurate data on time every time.
We conduct comprehensive public transport surveys using a combination of expert personnel and advanced technology. Our specialist field teams carry out face-to-face interviews and distribute questionnaires to capture valuable first-hand insights from passengers and transport users. This on the ground approach can also be complemented by our high-tech resources, including mobile CCTV units, which allow us to monitor passenger flows, boarding and alighting patterns, and service reliability without disruption. Whether gathering qualitative feedback or detailed usage data, our methods ensure robust, accurate results that support informed transport planning and decision making.
Uses for Public Transport Surveys
Our public transport surveys are designed to support a wide range of planning, operational, and policy goals. Some of the applications and surveys we are regularly approached for are:
Passenger count and load surveys – Understanding how many people are using each service, when, and where to optimise capacity and reduce overcrowding.
Origin-Destination studies – Map out complete journeys from start to finish to support better route planning and interchange design.
On-board and intercept interviews – Gather feedback on service satisfaction, journey purpose, or ticketing preferences directly from passengers.
Schedule and frequency assessments – Evaluate whether current services are meeting demand at peak and off-peak times.
Impact monitoring – Measure the success of recent service changes, new stops, or marketing campaigns.
Public Transport Surveys from Paul Castle Associates
If you’re planning transport improvements, reviewing services, or applying for funding—don’t guess. Get the data you need to make confident, informed decisions. Contact us today for more information.
